It is becoming more and more common in today’s society that the old antiquated 911 emergency technology has failed in saving someone’s life. The following are just a few that have made national news.

A death of a six-month-old in Dallas resulted because T-Mobile assumed the babysitter’s calls were ghost calls. The babysitter repeatedly dialed 911 because no one would answer. A 911 operator called the babysitter’s number back and they would they also could not get a call through to the babysitter.

I still remember the recordings of Shanell Anderson a 31-year-old woman who lived and Atlanta. Shanell placed a call to 911 while trapped in her vehicle as it sank in a pond. Shanell knew exactly where she was, The Fairway off of Batesville. She relayed her location to the 911 operator in a clear calm voice. Despite Ms. Anderson giving her exact location, the 911 operator could not obtain her precise location or the vicinity of her location. Ms. Anderson was eventually rescued but died later in the hospital.

March 6, 2018, a 911 another 911 error caused another life. A 30-year-old officer was sent to an address where he was shot and killed. What’s so disturbing about this is that this was not the address that the 911 call originated from. The dispatcher sent him 20 miles away from where the original 911 call came from.


Why are countless lives being taken? Why is it that in the 21st century that the 911 Technology is still so outdated and antiquated? How is it that 911 cannot locate a cell phone caller’s location 100% of the time? How is it that Lyft and Uber these ride-sharing apps can locate you but 911 can’t? How is it that you can check into apps like Facebook and Foursquare with your cell phone at your exact location without inputting any more information. These apps know exactly where you are.

Think about this for a minute. You can request a ride from Lyft or Uber and you know exactly how long it will take for them to arrive at your destination. There are two main key points her. Arrival time is given and they know your location. How is it that the 911 technology today cannot locate us in the same way? Is that not the Federal Communications Commission’s job?

911 call center, 2001


The FCC (Federal Communications Commission) regulates interstate and international communications by radio, television, wire, satellite, and cable in all 50 states. One of the duties of the FCC is Public Safety and Homeland Security. Is it not a public safety crisis when the majority of the 911 calls made that the dispatcher cannot locate the caller? It’s been said over and over and time and time again that every second count in times of an emergency. It has been estimated that cutting 911 response time by 1minute could save 1 person every hour every day nationwide.

Per the Tax Foundation, “Wireless consumers paid an estimated $17.1 billion in taxes, fees, and government surcharges to federal, state, and local governments in 2017.

These taxes, fees, and surcharges break down as follows:

$6.7 billion in sales taxes and other nondiscriminatory consumption taxes.
$5.1 billion in federal Universal Service Fund (USF) surcharges.
$2.6 billion in 911 fees.
$2.7 billion in other industry-specific state and local taxes and fees.

Where are the billions and billions of dollars going to for the 911 fees? This was just in 2017 that $2.6 billion went to 911 fees which were a drop from 2016, according to the Tax Foundation. It is obvious that this money is not being used for 911 purposes, if it was we wouldn’t have the 911 technology we have today and numerous people would still be alive if funds were actually being used to upgrade the 911 emergency system technology nationwide.

9-1-1 Call Volume:
An approximated 240 million phone calls are made to 9-1-1 in the United States yearly. In several locations, 80% or even more are from cellular phones.

When 9-1-1 telephone calls are made from cell phones, the phone call might not be transmitted to the ideal 9-1-1 facility, and also the telephone call taker does not get the callback phone number or the area of the customer. This presents life-threatening problems due to lost response time, if customers are not able to talk or do not know where they are, or if they aren’t sure of their cell phone’s callback number and also if the phone is disconnected from call taker.

Improved 9-1-1 or E9-1-1
In locations serviced by E9-1-1, the telephone call is precisely transmitted as well as the neighborhood 9-1-1 facility has devices and also an information retrieval systems that permit the phone call taker to see the customer’s telephone number and also address on a display screen. This allows them to rapidly dispatch emergency assistance, this occurs even if the customer is incapable to convey where they are or exactly what is the emergency situation.

Standard 9-1-1:
Fundamentally 9-1-1 implies that when the three-digit number is called, a telephone call taker/dispatcher in the regional public safety and security answering point (PSAP), or 9-1-1 phone call facility, addresses the call. The emergency situation, as well as the locality of the emergency, are conveyed by voice (or TTY) between the 911 caller as well as the telephone call taker.

Every call to 911 made by cell phones must go through. Most of us understand that at the present time this is an impractical assumption, however, it is none-the-less the assumption of the citizens of the United States. From the point of view of the individual dealing with an emergency situation, the system is not simply the 911 routing network, however the origination of the network, the transmission devices, the radios, the correct handling of the phone call by skilled employees, as well as the responders.

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